Answering All of Your Questions About Toyota Extra Care Protection

Investing in a Toyota is an excellent choice, thanks to the brand's reputation for durability and reliability. However, unexpected situations can arise, and that’s where Toyota Extra Care Protection (ECP) comes in. This comprehensive service agreement offers a range of benefits, from extended mechanical coverage to added peace of mind on the road. Below, we’ve answered the most common questions about Toyota ECP to help you understand everything it has to offer.

1- What is Toyota Extra Care Protection (ECP)?

Toyota Extra Care Protection is a service agreement that extends your vehicle's factory warranty to provide enhanced coverage for mechanical issues, maintenance, roadside assistance, and more. ECP plans are designed to keep your vehicle running smoothly while protecting you from unexpected repair costs. They include up to 7 years of mechanical protection, maintenance services, trip interruption reimbursement, and additional roadside assistance features.

ECP is available in various plans tailored to different needs and budgets. Whether you're looking for basic coverage or the more extensive Platinum Service Agreement, Toyota ECP helps safeguard your investment and enhances your ownership experience.

2- How does ECP extend mechanical protection?

ECP supplements the standard Toyota factory warranty by covering repair costs for a wide range of components. This protection is valid for up to 7 years, ensuring that you’re shielded from unexpected expenses beyond the initial warranty period.

All repairs are performed by Toyota factory-trained technicians using Genuine Toyota Parts, guaranteeing the highest quality service. With over 1,500 Toyota dealerships across North America, you’ll always have access to professional assistance, whether you're at home or traveling.

3- Does Toyota ECP include maintenance services?

Yes, Toyota ECP includes maintenance services depending on the plan you select. This typically covers the first 3 years of Toyota’s Maintenance Service Program, provided you purchase the plan within 31 days of your vehicle’s registration date.

Maintenance services include oil changes, inspections, and tire rotations, ensuring your vehicle remains in optimal condition. However, items like air filters, wiper blades, brake pads, and other periodic replacements are not included under maintenance coverage.

4- What is the Trip Interruption and Travel Planning Assistance feature?

ECP plans include Trip Interruption reimbursement and Travel Planning Assistance, providing added convenience for long-distance drivers. If your vehicle experiences a covered component failure while you’re more than 300 km from home, Trip Interruption reimburses up to $300 for expenses like hotel stays, meals, and alternative transportation.

Travel Planning Assistance offers a personalized package with maps, recommended routes, points of interest, accommodation directories, and entertainment suggestions to make your trip enjoyable and hassle-free.

5- What roadside assistance benefits does Toyota ECP offer?

Toyota ECP enhances the standard Roadside Assistance program with comprehensive features such as:

• Mechanical Breakdown Towing
• Accident Towing
• Battery Boost
• Lock-Out Service
• Fuel Delivery (up to 5 litres of fuel included)
• Tire Change
• Winching Services

For electric and hydrogen-powered vehicles, ECP provides towing to the nearest charging or fueling station. These services ensure you’re never stranded on the road, giving you peace of mind wherever you travel.

6- Is vehicle rental assistance included in ECP?

Yes, Toyota ECP includes Vehicle Rental Assistance. If your vehicle requires repairs that take longer than 8 hours, you’ll be reimbursed up to $50 per day for up to 5 days for alternate transportation.

If repair parts are delayed due to back-order, rental reimbursement is extended for up to an additional 5 days. This feature ensures that your daily routine isn’t disrupted, even during unexpected repairs.

7- Can I transfer my ECP plan if I sell my vehicle?

Yes, Toyota ECP is fully transferable to a new owner if you sell your vehicle during the plan’s term. This transferability increases the resale value of your Toyota, as it provides added peace of mind for the buyer.

All you need to do is ensure the new owner receives the details of the plan, and they’ll continue to benefit from the protection and services included under the agreement.

8- What is the ECP Platinum Service Agreement?

The Platinum Service Agreement is the most comprehensive ECP plan available. It covers virtually all mechanical components, with only a few exclusions, providing extensive peace of mind.

In addition to mechanical coverage, the Platinum plan includes maintenance services for vehicles with 12-month/16,000 km oil change intervals, roadside assistance, trip interruption benefits, and much more. If you’re looking for maximum protection, this is the plan to choose.

9- Does ECP cover tires and rims?

Toyota ECP offers a Tire and Rim Road Hazard Protection Plan, starting at $289 for terms ranging from 1 to 7 years. This plan covers damage caused by potholes, nails, shattered glass, and other road debris.

The coverage includes tire repair or replacement, rim repair or replacement, mounting and balancing, and valve stems. There are no deductibles, and additional benefits like $100 per claim for road services and $70 per day for rental vehicles (up to 3 days) are also included.

10- How can I renew roadside assistance under ECP?

If you wish to extend your Extra Care Roadside Assistance, Toyota makes it simple and affordable. The renewal cost is $98.95 + tax for one year or $178.95 + tax for two years.

To renew your coverage, you can contact Toyota at 1-888-TOYOTA-8 or renew online through the Toyota website. By maintaining this coverage, you’ll continue to benefit from services like towing, battery boosts, and fuel delivery.

Final Thoughts

Toyota Extra Care Protection is designed to provide you with comprehensive support throughout your vehicle ownership experience. From extended mechanical coverage to trip interruption assistance and tire protection, ECP offers valuable peace of mind. Whether you’re driving around town or embarking on a road trip, this service agreement ensures you’re protected against unexpected costs and inconveniences. If you’re considering adding ECP to your vehicle, contact your local Toyota dealer today to explore your options.